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Terms & Conditions

These Terms & Conditions govern your use of the Longevity Lab website and the services we provide in Hobart, Tasmania. By accessing our website, booking a service, or otherwise engaging with Longevity Lab, you agree to these terms.

Our services

Longevity Lab provides wellness, testing and therapy services designed to support general health, recovery and performance. Details of each service are described on our website. We may update, add to or withdraw services at any time.

Bookings and payments

Bookings are subject to availability and confirmation. Fees are communicated at the time of booking or purchase and are payable in accordance with the arrangements advised to you. Where a service involves hire of equipment, our separate hire agreement applies.

Cancellations

If you need to change or cancel a booking, please give us as much notice as possible. Cancellation and rescheduling arrangements will be advised at the time of booking.

Health disclaimer

Our services are intended to support general wellness, recovery and comfort. They are not a substitute for medical diagnosis, treatment or emergency care, and are not intended to diagnose, treat, cure or prevent any disease. Please consult your health practitioner before starting any new service, particularly if you are pregnant, have a medical condition, or have an implanted electronic device. If you experience symptoms or a medical emergency, seek medical attention promptly.

Intellectual property

The content on our website, including text, images, logos and branding, is owned by or licensed to Longevity Lab and may not be copied or reused without our permission.

Liability

To the extent permitted by law, Longevity Lab is not liable for indirect or consequential loss arising from your use of our website or services. Nothing in these terms excludes rights you have under the Australian Consumer Law that cannot be excluded.

Governing law

These terms are governed by the laws of Tasmania, Australia.

Changes

We may update these terms from time to time. The version in force at the time you use our website or services applies.

Contact

Questions about these terms can be directed to info@healthylifenetwork.com.au.

Privacy Policy

Longevity Lab ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, disclose and protect the personal information you provide when you interact with Longevity Lab, including through our website and our services in Hobart, Tasmania.

Information we collect

We may collect and hold personal information including your name and contact details (email and phone), information you provide when booking or enquiring, health and wellness information you choose to share in connection with a service, demographic information such as postcode and interests, and other information relevant to enquiries, bookings, surveys or offers.

How we use your information

We use your personal information to provide the services you request, respond to your enquiries, administer your bookings and account, let you know about other services that may interest you, and improve what we offer. We only send marketing communications where you have consented, and you can unsubscribe at any time.

Disclosure

We disclose your personal information only to team members and advisers who need it to provide our services, and to trusted third parties who help us operate (such as our payment provider, IT and communications providers, and professional advisers). We may also disclose information where required or authorised by law. We do not sell or trade your personal information.

Health information

Where you provide health information in connection with a service, we treat it as sensitive information, use it only for the purpose for which it was provided, and handle it in accordance with applicable privacy laws and your consent.

Your rights

You may request access to the personal information we hold about you and ask us to correct it. You may also ask us to stop contacting you about our services, or to remove your information where we are not required to retain it. Please contact us using the details below.

Payments and security

We take reasonable steps to protect your personal information from loss, misuse and unauthorised access. Payment card details are handled securely by our payment provider and are not stored on our servers. No method of transmission over the internet is completely secure, so any information you send is at your own risk.

Cookies

Our website uses cookies to analyse traffic and improve your experience. See our Cookie Policy for details. You can accept or decline cookies through your browser settings.

Contact us

If you have any questions about this policy, or wish to access or correct your information, please contact us at info@healthylifenetwork.com.au.

Changes to this policy

We may update this policy from time to time to reflect changes in our practices or the law. Please review it periodically.

Cookie Policy

This Cookie Policy explains how Longevity Lab uses cookies and similar technologies on our website.

What are cookies?

A cookie is a small file placed on your device when you visit a website. Cookies help the site recognise your device and remember information about your visit, such as your preferences and how you use the site.

How we use cookies

We use cookies to help our website function, remember your preferences, and analyse traffic so we can understand which pages are useful and improve your experience. This information is used for statistical analysis and to tailor the site to visitor needs.

Types of cookies we use

• Essential cookies — needed for the website to work.
• Analytics cookies — help us understand how visitors use the site.
• Preference cookies — remember your choices and settings.

Managing cookies

You can accept or decline cookies. Most browsers accept cookies automatically, but you can change your browser settings to decline them. Declining cookies may prevent you from taking full advantage of the website.

Consent

By continuing to use our website, you consent to our use of cookies in accordance with this policy.

Contact

If you have questions about our use of cookies, contact us at info@healthylifenetwork.com.au.

User Agreement

This User Agreement governs your use of the Longevity Lab website and online services (the "Platform"). By accessing or using the Platform, you agree to be bound by this Agreement together with our Privacy Policy, Cookie Policy and Terms & Conditions. If you do not agree, please do not use the Platform.

Access and use

We grant you a limited, revocable, non-transferable and non-exclusive right to access and use the Platform in accordance with this Agreement. Some features may require you to provide accurate information when making an enquiry or booking, and to keep that information up to date.

Acceptable use

You agree not to misuse the Platform. In particular, you must not use it for any unlawful purpose, interfere with its operation or security, attempt to gain unauthorised access, introduce malicious code, or reverse engineer any part of it.

Fees and services

Access to the Platform may be free, while certain services and products are provided for a fee. Any applicable fees are communicated to you before purchase and are governed by our Terms & Conditions.

Your content

You retain ownership of the information and content you provide, and you grant us permission to use it as needed to provide our services and as described in our Privacy Policy. You agree only to provide information you have the right to share and that is accurate.

Data and security

We take reasonable measures to protect your information, but no method of transmission or storage is completely secure. Please see our Privacy Policy for how we handle personal information.

Disclaimers and liability

The Platform and our services support general wellness and are not a substitute for professional medical advice. To the extent permitted by law, we exclude liability for indirect or consequential loss arising from your use of the Platform. Nothing in this Agreement excludes rights under the Australian Consumer Law that cannot be excluded.

Termination

We may suspend or end your access to the Platform if you breach this Agreement. You may stop using the Platform at any time.

Governing law

This Agreement is governed by the laws of Tasmania, Australia.

Contact

Questions about this Agreement can be directed to info@healthylifenetwork.com.au.